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  • What is your shipping policy?
    Shipping damage happens once in a while, no matter how careful we are at packaging. All we ask is that if you do have shipping damage and we need to replace the item, please help us by supplying us with pictures and being willing to talk to the insurance company if they want to call you to verify the insurance claim. Insurance companies will often investigate a claim if it is over $200.
  • What is your return policy?
    We offer a 100% money back guarantee on our products for reasons related to workmanship error or shipping damage. You will find we go out of our way to help our customers, however, we cannot be responsible for returning items if you have thrown away the original packaging. We must be notified right away if you'd like to return an item due to workmanship error or shipping damage. We cannot be responsible for items damaged by the customer. We are committed to providing superior quality products, as well as a high level of customer service. We go to great lengths to assist our customers in making appropriate decisions regarding their purchases in the hopes that they will be pleased with the results.
  • What payment methods do you accept?
    We ask for payment at the time of an order, and our backlog is usually 6 to 8 weeks. We take all major credit cards, either through PayPal Invoice or over the phone. We also accept checks or money orders. We do not accept Trans-Union or bank-to-bank money transfers.
  • Are light bulbs included with a lamp purchase?
    No, they are not. You can find recommended bulb sizes in the individual product descriptions.
  • What types of materials are used to create your products?
    Ragsdale uses environmentally-friendly materials and processes. Our wood is drawn from private, sustainably managed forests in Michigan and throughout the Midwest. We use genuine mica, which was originally mined near Asheville, NC, and is a naturally occurring mineral. Our art glass is all manufactured in the U.S. and our electrical parts are all purchased from companies in the U.S. We use many different types of stained glass, some of which are Kokomo streaky glass, which is still hand rolled today in Kokomo, IN, just as it was during the Civil War. Another thing you will notice about our work is the finish. The dark color appears to shine, but with a flat, silky feel to it. The feel is very organic and waxy, not like that of a plastic surface, but rather the wood itself. When sealed correctly, quarter sawn oak will last for centuries because it is a very stable wood, the second hardest wood found naturally in the U.S.
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