Our Guarantee and Return Policy

Or policy in a nutshell: We offer 100% money back guarantee on our product for reason of product defect or shipping damage. You will find we go out of our way to help people with any problem…no matter how small…While the rules listed below are there to protect us against people who would take advantage of the system….will find that we may circumvent them if we feel that your intentions are honest, and you are not just trying to get free glass or something too questionable.

Return/Cancelation Policy

The customer must return the item in its original packaging using the approved method of transportation (USPS or Greyhound), and the item must be in new condition upon arrival at Ragsdale Home Furnishings. If the item is damaged Ragsdale reserves the right to inspect the damage, evaluate the cause of damage and give a refund of less than 100% of the items value if we deem it to be appropriate. Many or most of our items are either custom, or made-to-order to your specifications. By now, you may have already become aware that there are many finish or material options available for your selection. We realize that it can sometimes be a bit challenging to make important decisions about your purchase over the Internet. This is one of the reasons why we go the extra mile in assisting our customers with their decision-making process. We may ask that you send us a picture of the broken glass before we replace it at our cost. We cannot make a claim with the shipping company without it.

Broken Glass: The customer should inspect the packaged lamp as soon as possible upon arrival. Shipping damage does happen more often than we would like, and we almost always will send out new lamp panels to replace broken ones, however to protect ourselves against possible misuse of the policy we ask that you send us a picture of the broken glass before we replace it at our cost. We cannot make a claim with the shipping company without it. Otherwise we may ask the customer to pay for the glass replacement and shipping…again we almost always replace glass panels in the first 30 days at our cost, as long as you can provide us with pictures of the broken ones.

Ragsdale Home Furnishings is committed to providing superior quality products as well as a high level of customer service. We go to great lengths to assist our customers in making appropriate decisions regarding their purchase in the hope that you will be pleased with the result. Prior to your actual order, we may have many conversations with you either by email, telephone or by fax. We also provide a number of customization services or execute a custom solutions specific to your need. Although we are genuinely concerned about your overall satisfaction, we believe that we have done everything possible in the decision-making process prior to your order.

We cannot accept the return of an item that has been installed or used in any way. We will not accept returns on any item that is not defective or damaged from shipment after 30 days of its delivery. In the event that we do accept a return within this 30-day period, the customer is responsible for return shipping and shipping costs along with insurance.

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